346bd Privacy Policy

1. Introduction

This Privacy Policy (hereinafter "the Policy") describes how 346bd (hereinafter "346bd", "we", "us", or "our") collects, uses, stores, discloses, and protects the personal data of individuals (hereinafter "you", "your", or "the Player") who access or use the 346bd platform at 346bd.io, including all associated services, games, and payment features.

By registering an account on the 346bd platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not create a 346bd account or use the platform.

This Policy is incorporated by reference into the 346bd Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions on matters relating to data privacy, this Policy shall prevail.

2. Who We Are

2.1 346bd is an online entertainment and gaming platform operated at 346bd.io, offering cricket betting, live casino, slots, and fishing games to adult players (aged 21 and above) in Bangladesh. 346bd is the data controller responsible for the personal information collected and processed through the platform.

2.2 All enquiries relating to this Privacy Policy, including requests to exercise your data rights, should be directed to the 346bd support team at the contact details provided in Section 14 of this Policy.

3. Data We Collect

3.1 346bd collects personal data in two broad categories: data you provide directly to us, and data we collect automatically through your use of the platform.

3.1 Data You Provide Directly

• Registration data: Full legal name, date of birth, mobile number, and email address provided when creating your 346bd account;
• Identity verification (KYC) data: Copies of government-issued identity documents (National ID Card, passport), proof of address (utility bill, bank statement), and selfie photographs submitted for account verification;
• Payment data: Mobile Financial Service (MFS) account numbers (bKash, Nagad, Rocket, Upay) and bank account details used for deposits and withdrawals — note that 346bd does not store full card numbers or MFS PINs;
• Communications data: The content of messages you send to 346bd support via live chat, email, or any support ticket system, including details of your enquiry or complaint.

3.2 Data Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers;
• Usage data: Pages visited, games played, betting history, session duration, click patterns, and navigation paths within the 346bd platform;
• Transaction data: Records of all deposits, withdrawals, bonus activations, wagers placed, and game outcomes associated with your account;
• Cookie and tracking data: Data collected via cookies and similar tracking technologies as described in Section 8 of this Policy.

Data Category	Examples	Source
Identity Data	Name, date of birth, NID, passport	Provided by you
Contact Data	Mobile number, email address	Provided by you
Payment Data	bKash/Nagad account number, bank details	Provided by you
Technical Data	IP address, device type, browser	Collected automatically
Usage Data	Games played, session logs, betting history	Collected automatically
Communications Data	Support chat transcripts, email exchanges	Provided by you

4. How We Collect Data

4.1 346bd collects personal data through the following primary channels:

• Direct interactions: When you complete the account registration form, submit KYC documents, make a deposit or withdrawal request, contact support, or fill in any other form on the 346bd platform;
• Automated platform technologies: Via cookies, web beacons, server logs, and session-tracking tools that operate as you navigate and use the 346bd platform — see Section 8 for full details;
• Payment service providers: When you process a transaction via bKash, Nagad, Rocket, Upay, or a supported bank, relevant transaction reference data is shared with 346bd to confirm and reconcile your deposit or withdrawal;
• Identity verification partners: Where 346bd uses a third-party KYC verification service to assist with document authentication, that service may share the verification outcome and associated data with 346bd.

5. Why We Use Your Data

5.1 346bd processes your personal data for the following purposes:

• Account creation and management: To set up, maintain, and administer your 346bd account, including processing deposits, withdrawals, and account settings changes;
• Identity and age verification: To confirm that you meet the 21+ age requirement and to comply with our Know Your Customer (KYC) obligations before processing withdrawals or granting full account access;
• Transaction processing: To process and reconcile deposits and withdrawals made via bKash, Nagad, Rocket, Upay, and supported bank channels, and to maintain accurate financial records;
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct as defined in the 346bd Terms & Conditions;
• Customer support: To respond to your enquiries, complaints, and support requests, and to maintain records of support interactions for quality assurance and dispute resolution;
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour, and to facilitate the operation of responsible gaming tools including deposit limits, take-a-break, and self-exclusion;
• Legal and regulatory compliance: To comply with applicable legal obligations, including responding to lawful requests from regulatory or law enforcement authorities;
• Platform improvement: To analyse usage data in aggregate form to improve the functionality, performance, and user experience of the 346bd platform;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw this consent at any time by contacting support.

6. Legal Basis for Processing

6.1 346bd processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary for the performance of your account agreement with 346bd — including account registration, payment processing, and game access;
• Legal obligation: Processing is necessary to comply with applicable legal requirements, including KYC/AML obligations and responses to lawful authority requests;
• Legitimate interests: Processing is necessary for 346bd's legitimate business interests, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your data rights;
• Consent: Where processing is based on your consent — specifically for marketing communications — you retain the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

7. Sharing Your Data

7.1 346bd does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing purposes. We share personal data with third parties only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank — to process deposits and withdrawals on your behalf;
• Identity verification providers: Third-party KYC/AML service providers engaged by 346bd to assist with document authentication and age verification;
• Game technology providers: Game studios and platform technology partners including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe receive limited technical data (such as session tokens) necessary to operate their games within the 346bd platform — they do not receive your full identity or payment data;
• Legal and regulatory authorities: Where required by applicable law, court order, or lawful request from a competent regulatory or law enforcement authority;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 346bd's business, your personal data may be transferred as part of that transaction, subject to equivalent privacy protections.

7.2 All third parties with whom 346bd shares personal data are required by contract to process that data securely, to use it only for the specified purpose, and to comply with applicable data protection standards.

8. Cookies & Tracking Technologies

8.1 The 346bd platform uses cookies and similar tracking technologies to operate platform functionality, improve user experience, and analyse platform usage. Cookies are small text files stored on your device by your browser.

8.2 346bd uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function — for example, maintaining your login session, remembering your account preferences, and processing transactions securely. These cannot be disabled;
• Analytical cookies: Used to collect anonymised information about how players navigate and use the platform, enabling 346bd to identify areas for improvement;
• Functional cookies: Used to remember your platform settings such as language preference and responsible gaming tool configurations;
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of 346bd's marketing campaigns, where you have consented to receive marketing communications.

8.3 You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the 346bd platform. Strictly necessary cookies cannot be disabled without impairing platform operation.

9. Data Security

9.1 346bd implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 346bd platform;
• Encrypted storage of sensitive data including identity document copies and payment account references;
• Access controls ensuring that personal data is accessible only to 346bd staff and systems with a legitimate operational need;
• Regular security audits and vulnerability assessments of the 346bd platform infrastructure;
• Incident response procedures to detect, assess, and respond to data security incidents in a timely manner.

9.2 While 346bd takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security of data transmission or storage. You acknowledge this inherent limitation and are encouraged to use a strong, unique password for your 346bd account and to enable any additional account security features available on the platform.

10. Data Retention

10.1 346bd retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with any applicable legal or regulatory data retention obligations. The following general retention periods apply:

• Account data and transaction records: Retained for a minimum of five (5) years following account closure, to meet financial record-keeping and anti-money-laundering obligations;
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure or the completion of the verification process, whichever is later;
• Support communications: Retained for a minimum of two (2) years following the resolution of the relevant enquiry or complaint;
• Marketing consent records: Retained for as long as you have an active 346bd account and for one (1) year following account closure or withdrawal of marketing consent, whichever occurs first.

10.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to you as an individual.

11. Your Rights

11.1 As a 346bd account holder, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the 346bd support team using the details in Section 14.

• Right of access: You may request a copy of the personal data that 346bd holds about you, along with information about how it is being used;
• Right to rectification: You may request that 346bd corrects any inaccurate or incomplete personal data held about you;
• Right to erasure: You may request that 346bd deletes your personal data where it is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations that require 346bd to retain certain data for a defined period;
• Right to restrict processing: You may request that 346bd temporarily suspends its use of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is verified;
• Right to object: You may object to 346bd processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though 346bd may have grounds to continue processing that override your objection;
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

11.2 346bd will respond to all data rights requests within a reasonable timeframe. In some cases, 346bd may need to verify your identity before processing a data rights request, to ensure that personal data is not disclosed to an unauthorised party.

12. Children & Minors

12.1 The 346bd platform is strictly for adults aged 21 years and above. 346bd does not knowingly collect or process personal data from individuals under the age of 21. If 346bd discovers or is notified that an account has been registered by a person under 21, that account will be immediately closed, all personal data associated with it will be deleted in accordance with our data retention obligations, and any funds held in the account will be handled in accordance with applicable law.

12.2 If you are a parent or guardian and believe that a person under 21 in your care has registered a 346bd account, please contact support immediately at the details provided in Section 14.

13. Policy Amendments

13.1 346bd reserves the right to update or amend this Privacy Policy at any time. Where a material change is made, 346bd will provide notice to account holders via email or a prominent platform notification, stating the effective date of the revised Policy. The date of the most recent update is displayed at the top of this page.

13.2 Your continued use of the 346bd platform after the effective date of any amendment to this Policy constitutes your acceptance of the revised terms. If you do not agree with the amended Policy, you must cease using the platform and may request account closure by contacting support.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data that 346bd holds about you, please contact the 346bd support team using the details below. All privacy enquiries are handled in English.

Email: [email protected] (plain text — not a clickable link)

Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

Response Target: Privacy-related email enquiries are handled within 48 hours. Data rights requests may take up to 30 days to fulfil depending on complexity.